PRIVACY POLICY

Vicosmos Cases Limited(the “Company”, “us”, “we” or “our”) is committed to respecting your privacy. This Website Notice of Privacy Practices (“Privacy Policy”) provides you with information about our practices and procedures with respect to personal information, including details of the personal information we collect, how it is used and disclosed, as well as choices you can make, and the rights you can exercise, in relation to your personal information.

By accessing the website or providing us with personal information, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy.

We may need to change our Privacy Policy at some point in the future, in which case we’ll post the revised Privacy Policy on this website and update the “Last Updated” date below to reflect the date of the changes. By continuing to use the website or providing the Company with your personal information after we post any such changes, you accept the Privacy Policy as modified. If necessary, we will provide additional notice regarding any changes to this Privacy Policy as may be required by law. Your access to our website for the limited and exclusive purpose of reviewing this Privacy Policy does not constitute your acceptance of this Privacy Policy unless you make any further access or use of our website.

PERSONAL INFORMATION WE COLLECT AND USE AT THIS WEBSITE

We collect personal information, as necessary, to provide our products or services, fulfill our legitimate business interests and/or comply with applicable laws and regulations.

The types of personal information we collect may include, but is not limited to, the following:

Registration Information. When you register on the website, we may collect your name, e-mail address, phone number, work and/or home address(es), and general information about you.

Transaction Information. In order to process and keep records of your transactions, we collect your name, shipping and billing information, credit card information or other preferred payment means, and history of purchases.

Customer Service Information. If you reach out to us with a question, comment or concern, we collect your name and contact information and any other information you choose to provide.

Information Collected Using Online Data Collection Tools. We use online data collection tools like cookies, web beacons and pixels to collect information about your digital activity online. For more information see the Cookies section below.

Emails. We may associate that information with your personal information in order to provide you more focused email communications or product information. Each email communication includes an unsubscribe link allowing you to stop delivery of that type of communication.

USE OF PERSONAL DATA COLLECTED

We may process your personal information for the purposes described in this Privacy Policy, including when we have assessed it is necessary for the purposes of the legitimate interests pursued by us or our third party to whom it may be necessary to disclose information. 

Personal information is used to:

Provide the services or carry out the sales transaction(s) for the purchase(s) that you have made or authorized. This includes, but is not limited to, processing payments, providing customer support, managing and implementing orders, delivering products, providing services, and keeping records of your transactions.

Provide customer service, including responding to your questions, comments and concerns.

Carry out sales and marketing activities including sending you information about products and services that may be of interest to you, including products and services from our third party partners, creating and delivering targeted advertisements and offers, conducting marketing campaigns, managing contacts and preferences, generating leads and opportunities, organizing and managing events, and engaging in social media interactions.

Provide you with important information about the products or services that you are using, including critical updates and notifications.

Improve our website and our products and services, including making our website easier to use, providing content that is of most interest to our visitors, solving technical problems, and improving our products, services and content based on customer feedback and comments.

Calculate overall website usage statistics and conducting market research and analysis.

Comply with legal and regulatory requirements.

We may use personal information for other purposes with your consent or as permitted or required by law.

DISCLOSURE OF PERSONAL DATA COLLECTED

We hire or use other companies to provide services on our behalf, such as website hosting,shipping, professional services, and other services. We will only provide those companies the personal information they need to deliver the service.

The third parties are required to protect the personal information and to only use the personal information to perform the services for us.

We may also disclose personal information to our affiliates as necessary for the purposes described in this Privacy Policy.

We may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on urgent circumstances to protect the personal safety of our employees or agents, users of our products or services, or members of the public.

We will comply with lawful requests for access to personal information from law enforcement authorities.

LEGAL BASIS FOR PROCESSING

In connection with our activities outside of the European Economic Area (“EEA”), we process personal information with consent except where otherwise permitted or required by law.

Your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question.

In connection with our commercial activities in the EEA, we rely on one of the following legal grounds (as appropriate) to process personal information:

To enter and perform a contract with you or to perform any steps you require from us before entering into a contract.

To pursue our legitimate business interests in establishing, managing or concluding our business relationship with you.

Where you have specifically consented to us processing your personal information.

As a result, your personal information may be processed and stored in these countries for the purposes described in this Privacy Policy.

DATA SUBJECT RIGHTS AND OPT OUT

The file containing your personal information will be maintained on our servers or those of our service provider. If you wish to request access to, or correction of, your personal information in our custody or control, please contact us as described below. We may need to verify your identity before searching for or providing you with personal information

Where personal information is processed with consent, you may (subject to contractual and legal restrictions) refuse to provide your consent, or choose to withdraw your consent, to our processing of your personal information. Note that if you refuse to consent, or withdraw your consent, to certain processing of your personal information, we may not be able to provide certain of our services.

You may unsubscribe from our email communications by using the unsubscribe feature in our emails. You may also ask us not to use your personal information for marketing purposes, by contacting us at info@vicosmos.com.

HOW LONG WE KEEP YOUR PERSONAL DATA

We hold your personal information only as long as we have a valid legal reason to do so, which includes providing you with the services you have requested, meeting our legal and regulatory obligations, resolving disputes and enforcing our agreements. The length of time for which we keep different types of personal information can vary, depending on why we originally obtained them, the reason we process them and the legal requirements that apply to them.

In general, we keep your personal information for the length of any contractual relationship and, to the extent permitted by applicable laws, after the end of that relationship for as long as necessary to perform purposes set out in this Privacy Policy, to protect us from legal claims and administer our business. When we no longer need to use personal information, we will delete it from our systems and records or take steps to anonymize the data unless we need to keep it longer to comply with a legal or regulatory obligation.

When setting our data retention and deletion timescales we take into account a range of factors including applicable regulations and standards relating to taxation, payment processing and complaint handling, the need to prevent or detect crime or other misuse of our services, and audit requirements. To fulfill our requirements, some of your personal information will need to be retained for a period of time after you cease to be a customer. When we no longer need it to fulfil the above requirements, we delete it securely.

INFORMATION COLLECTED FROM CHILDREN

We are committed to preserving online privacy for all of our website visitors, including children. The website is a general audience site, and we do not knowingly collect information about children or sell products to children. We will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using www.vicosmos.com.

DATA SECURITY

We restrict access to personal information collected about you at our website to our employees, our affiliates’ employees, or others who need to know that information to provide services to you or in the course of conducting our normal business operations. While no website can guarantee security, we use commercial reasonable efforts to maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the website. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all Company employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our Company’s business ethics standards and confidentiality policies.

SECURITY OF YOUR CREDIT CARD DATA

Your payment data is not stored or retained by us.

COOKIES

For further information related to our use of cookies and other tracking technologies that may be used on the website by Vicosmos and third parties, and your ability to not be tracked, please review our Cookie Settings in the footer of our website.

LINKS TO THIRD PARTY WEBSITES

We may provide links to other sites on the Internet for your convenience to locate related information and services. These sites have not necessarily been reviewed by us and are maintained by third parties over which we exercise no control. Accordingly, we expressly disclaim any responsibility for the privacy policies, information collection practices, content, accuracy of the information, and/or quality of products or services provided by or advertised on these third-party websites. Moreover, these links do not imply an endorsement with respect to any third party or any website or the products or services provided by any third party.

SOCIAL MEDIA

Any information,  communications, or material of any type or nature that you submit to our website or through our services (including, but not limited to, any Company website contained on a social media platform or website such as Facebook or Twitter) by email, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”), is done at your own risk and without any expectation of privacy. The Company cannot control the actions of other users of any social media platform or website and the Company is therefore not responsible for any content or submissions contained on such sites and platforms. By visiting any Company website that is contained on a social media platform or website, you are representing and warranting to the Company that you have reviewed the applicable privacy policy and terms of use of such platform or website and that you will abide by all such provisions contained therein. Additionally, in the event that the Company offers a message board or any other interactive or social-type feature on a website administered directly by the Company, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information (e.g., stories, pictures, ingredients, tips, etc.). Although the Company may take certain precautions to protect those who use these areas of the Company’s website, we encourage you to be wary of giving out any personal information in such public forums. The information you post can be collected and used by people you don’t know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.

CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us by any of the contact methods (mail, email or telephone) provided below. We will attempt to respond to your questions or concerns promptly after we receive them.

Vicosmos Cases Limited

4th Floor, 50 Mark Lane, London, United Kingdom, EC3R

E-mail: info@vicosmos.com

Phone:  +44 776 285 7316